FAQ

packaging

RETURNS AND EXCHANGES

As almost all our pieces are handmade and made to order, we unfortunately can’t offer returns or exchanges. If you have are any problems with your purchase, please do get in touch at info@swancreative.net

MATERIALS & CARE

All pieces are hand crafted, so please allow for slight variations in finish. We try to keep our work as consistent as possible, but it’s in the nature of the handmade process that things will differ slightly – that’s what makes them so special! All metals will naturally develop a darker patina over time, as a reaction to the air, moisture, and the wearer’s skin. This gives jewellery a wonderful aged look, but if it isn’t to your taste, it can also be cleaned off with a treated polishing cloth. If you would like to maintain the finish on plated jewellery, it’s best to avoid contact with cosmetics, perfumes and water. It is also recommended not to sleep in jewellery.

PACKAGING

Your jewellery will be sent to you in a lovely Swan bag (pictured).

Please rest assured that we always package our items securely and safely.

ENVIRONMENTAL AND ETHICIAL POLICY

As a company, Swan tries to be as green as possible, and we would hate to do anything we didn’t think was ethical.

Ethical agate is used in the hand carving of the Wolfgang and Abandon pendants. We try to use recycled materials where possible also.

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